{"id":16,"date":"2026-10-22T22:05:18","date_gmt":"2026-10-22T22:05:18","guid":{"rendered":"https:\/\/hssaudio.com\/?page_id=16"},"modified":"2026-10-22T22:05:18","modified_gmt":"2026-10-22T22:05:18","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/hssaudio.com\/?page_id=16","title":{"rendered":"Direct Purchase &#038; Refund Policy"},"content":{"rendered":"<p><strong>Last updated: October 22, 2026<\/strong><\/p>\n<h2>Direct software purchases<\/h2>\n<p>These terms apply to SONAVECT purchases made directly from HSS Audio at hssaudio.com. SONAVECT is a digital software download; no physical item is shipped. The price is $19 USD, plus any applicable tax shown before payment. Review the product requirements and setup information before purchasing.<\/p>\n<h2>All sales final<\/h2>\n<p><strong>All direct software sales are final. We do not offer voluntary refunds, returns, or exchanges, except where a refund or other remedy is required by applicable law.<\/strong> This policy does not limit consumer rights that cannot legally be excluded, including any applicable rights relating to defective or misdescribed digital content.<\/p>\n<h2>Delivery and support<\/h2>\n<p>After payment is confirmed, download instructions are provided with your order. If you create an account, available downloads can also be accessed from My account. If a download is missing, payment is duplicated, or the software does not work as described, contact <a href=\"mailto:support@hssaudio.com\">support@hssaudio.com<\/a> with your order number so we can investigate and provide any remedy required by law. Do not send full card details or passwords.<\/p>\n<h2>App Store purchases<\/h2>\n<p>Purchases made through Apple are handled separately under Apple\u2019s purchase and refund processes. A website account does not link or transfer an App Store purchase.<\/p>\n<h2>Contact<\/h2>\n<p>HSS Audio<br \/>20058 Ventura Blvd, Suite 190<br \/>Woodland Hills, CA 91364, United States<br \/><a href=\"mailto:support@hssaudio.com\">support@hssaudio.com<\/a><\/p>\n<p>Read our <a href=\"https:\/\/hssaudio.com\/?page_id=3\">Privacy Policy<\/a> for information about accounts, orders, and payment providers.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Last updated: October 22, 2026 Direct software purchases These terms apply to SONAVECT purchases made directly from HSS Audio at hssaudio.com. SONAVECT is a digital software download; no physical item is shipped. The price is $19 USD, plus any applicable tax shown before payment. Review the product requirements and setup information before purchasing. All sales [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-16","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/hssaudio.com\/index.php?rest_route=\/wp\/v2\/pages\/16","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/hssaudio.com\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/hssaudio.com\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/hssaudio.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/hssaudio.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=16"}],"version-history":[{"count":1,"href":"https:\/\/hssaudio.com\/index.php?rest_route=\/wp\/v2\/pages\/16\/revisions"}],"predecessor-version":[{"id":20,"href":"https:\/\/hssaudio.com\/index.php?rest_route=\/wp\/v2\/pages\/16\/revisions\/20"}],"wp:attachment":[{"href":"https:\/\/hssaudio.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=16"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}